October 12-16, 2026
Orlando World Center Marriott
Reasons to Attend:
Service Management
Field service organizations are under pressure from every direction. Technician shortages, rising customer expectations, and fragmented scheduling tools are compounding the cost of every missed fix. For those ready to move, the opportunity to lead on service performance is significant.
Enter the Era of Limitless Service
Discover how agentic AI is transforming field service through continuous loops of insight, decision, and action, delivering faster resolution, higher uptime, and consistently limitless performance. Real organizations, real outcomes and a clear path to limitless performance.
Delivered.
01.
Where the world's most essential industries set the agenda
One room. Three days. Every expert in the IFS ecosystem and everything your industry needs to be limitless.
Peers to collaborate, benchmark and learn from.
Tracks across industry, AI, solution and C-suite.
Sessions curated around your role and priorities.
Of attendees come back. You will see why.
02.
Join your Peers
Three days. One stage. Every industry the world relies on. Here’s what the room looks like when you arrive in Orlando.
03.
Key Sessions from Our Agenda
Unleashed features more than 100 breakout sessions focused on the decisions that impact operational performance most. From AI governance to workforce constraints and supply chain disruption, sessions deliver real customers, real data, and real results.
Agenda highlight 1
Too Much Demand. Too Few Experts. A New Era of Field Service Starts Here.
Speaker:
Mark Brewer, Sarah Nicastro and Aaron Sleight, IFS
Agenda highlight 2
American Manufacturing Excellence: The Hunter Engineering Story
Speaker:
Paul Crowe, Hunter Engineering
Hunter Engineering is one of the world’s most innovative manufacturers of automotive service equipment, back by decades of engineering excellence and a substantial patent portfolio. Join this session to discover how the company connects manufacturing, asset performance, and field service through IFS Cloud, Enterprise Asset Management, and Field Service Management. Learn how a connected operating model is improving visibility, service delivery, and operational performance.
Agenda highlight 2
One Screen. One Workflow. Faster MTTR
Speaker:
Jonathan Hyden, IFS
See Industrial AI in action, full fault-to-resolution loop live: from fault signal to Agentic Dispatcher Assistant, AI schedule optimization, field execution, and improved SLA & Customer Experience on one screen. A practical look at predictive AI, agentic service delivery, workflow automation and fault to fix in seconds.
Agenda highlight 2
From Reactive Dispatch to Closed-Loop Execution
Speaker:
Markus Persson and Mark Brewer, IFS
Field service is where customers are won or lost. Hear directly from a leading communications operator how they transformed field execution at scale: faster response times, fewer repeat visits, better technician productivity, and more predictable SLA performance. A candid look at what it really takes to move from reactive dispatch to controlled, resilient execution and better customer experience.
Agenda highlight 2
The Real Cost of the Aging Grid & The Decision Gap
Speaker:
Reza Jenab, PwC
Industry Analysts and Utility Experts draw on independent benchmarks and real utility examples, this session exposes the hidden decision gap between capital planning, asset performance, and field execution and what the data says it is really costing you.
Agenda highlight 3
One Scenario. Full Cycle. This Is Industrial AI in Utilities.
Speaker:
Steve Ridley and Lacey Lurges, IFS
One utility scenario played out in full — capital prioritized, work sequenced, a disruption hits, decisions adapt. See Industrial AI act across every decision point in the cycle, from investment intent to frontline execution, adapting in real time as constraints change. No theory. No slides. Just the system running.
04.
Why Unleashed. Why now.
The service organizations pulling ahead aren’t just scheduling better. They’re running AI-driven operations that resolve issues before customers feel them. Unleashed is where they come to build it.
Insight Built for Service Performance
Understand what benchmark data reveals about how leading service organizations align scheduling, workforce capacity, and SLA execution to deliver first-time fix at scale, without compounding cost or customer churn.
AI in Action Across Field Service
Live demonstrations covering AI-powered scheduling, technician dispatch, and agentic AI in action, showing how service organizations use operational intelligence to turn fragmented field operations into coordinated, outcome-driven execution.
Keynotes That Shape What's Next
Hear from field service leaders redefining what the Moment of Service looks like as technician shortages, rising SLA complexity, and customer expectations continue to converge.
AI Startup Hall
Discover Industrial AI companies solving field service challenges with no scalable answer until now, from autonomous scheduling optimization to intelligent parts forecasting and real-time SLA protection.
Field Service Breakouts
Build your agenda around the service priorities that matter most. Sessions cover scheduling optimization, first-time fix, workforce planning, contract management, and agentic AI in field service execution.
Hands-On Learning and Training
Insight That Keeps You Connected
05.
What you'll leave with
Benchmark insight on how leading service organizations are closing the first-time fix gap
Independent data and real service examples showing how the best performers align scheduling, skills matching, and parts availability. The kind of evidence that changes what your next workforce decision looks like.
A sequenced path for scaling Industrial AI from optimized scheduling to autonomous field service operation
See how service organizations are moving from manual dispatch to coordinated, AI-driven execution. Walk away with a practical roadmap for scheduling optimization, SLA protection, and workforce productivity on one unified platform.
Industrial AI running across a live field service scenario
Watch a job get assigned, a disruption land, parts get reallocated, and decisions adapt in real time. No slides, no theory. Just the system running across the full service lifecycle.
A peer network built on shared operational reality
Field service directors, workforce planners, and operations leaders are navigating the same SLA and workforce pressures. The relationships built at Unleashed tend to carry well beyond Orlando.
Be Part of the Era of Limitless Industry
From first-time attendees to returning champions, Unleashed 2026 brings your transformation into focus and turns vision into action.
